Your privacy matters to us. Learn how mona4d collects, uses, protects, and manages your personal information in compliance with international data protection standards.
mona4d is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the mona4d platform. By registering an account or using any part of our service, you consent to the data practices described in this policy. Please read this document carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the mona4d platform.
This Privacy Policy applies to all information collected by mona4d through the website located at https://mona4d.cam, any associated mobile applications, and all related services, features, and content (collectively, the "Platform"). mona4d operates as an online betting and casino platform serving Indonesian players, offering sports betting, live casino games, togel (Indonesia's traditional numbers lottery), slot games, and related gaming products.
As a data controller, mona4d determines the purposes and means of processing your personal data. We process personal data in accordance with international data protection principles, including transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies, which together govern your use of the mona4d platform.
Throughout this document, "personal data" or "personal information" refers to any information that can be used to identify you as an individual, either directly or in combination with other data. This includes but is not limited to your name, date of birth, residential address, email address, phone number, KTP National ID number, bank account details, transaction history, betting history, device identifiers, and IP addresses.
mona4d collects several categories of personal data to provide, maintain, improve, and secure our services. The specific types of data we collect include:
When you create a mona4d account, we collect the following information: full legal name (as it appears on your KTP National ID), date of birth, gender, residential address (including street address, city, province, and postal code), email address, mobile phone number, preferred username, and account password (stored in encrypted form). This information is necessary to create and maintain your account, verify your identity, comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, and communicate with you regarding your account.
To comply with regulatory requirements and prevent fraud, mona4d requires all users to complete identity verification (KYC) before processing withdrawals. During the KYC process, we collect copies of government-issued identification documents (typically your KTP National ID card), proof of address documents (utility bills, bank statements, or government correspondence dated within the last three months), and a selfie photograph of you holding your ID card. These documents are securely stored and used solely for identity verification and regulatory compliance purposes.
We collect information related to your financial transactions on the mona4d platform, including deposit amounts, deposit methods (bank name or e-wallet provider), withdrawal amounts, withdrawal destinations (bank account numbers or e-wallet account details), transaction timestamps, payment processor transaction IDs, and transaction statuses (pending, completed, failed, or cancelled). We also record your betting and gaming activity, including bet amounts, bet types, odds, stake amounts, winnings and losses, game selections, session durations, and account balance changes. This data is used to process transactions, prevent fraud, resolve disputes, and comply with financial regulations.
When you access the mona4d platform, we automatically collect certain technical information about your device and connection, including IP address, device type (mobile phone, tablet, desktop computer), operating system and version (Android, iOS, Windows, macOS), browser type and version (Chrome, Safari, Firefox, Edge), screen resolution, language settings, time zone, referring website URLs, pages visited on the mona4d platform, clickstream data, and session identifiers. This data helps us optimize the platform for different devices, troubleshoot technical issues, detect and prevent fraudulent activity, and improve user experience.
If you contact mona4d customer support via live chat, email, or WhatsApp, we collect and store the content of your communications, including your questions, complaints, feedback, attachments, and our responses. We also record the date, time, and channel of each support interaction. This information is used to respond to your inquiries, resolve account issues, improve our customer service, and maintain a record of our communications with you.
We record your marketing preferences, including whether you have opted in to receive promotional emails, SMS messages, or push notifications from mona4d. We also track your consent status for specific data processing activities, such as cookies, analytics, and personalized advertising. You can update your marketing preferences and consent settings at any time through your account settings panel.
mona4d processes your personal data for the following purposes, based on one or more legal grounds (contract performance, legal obligation, legitimate interests, or consent):
We use your personal data to create and maintain your mona4d account, authenticate your identity when you log in, process deposits and withdrawals, manage your account balance, enable you to place bets and play games, apply bonuses and promotional offers to your account, and maintain a record of your transaction and betting history. This processing is necessary to perform our contract with you (the Terms & Conditions) and to provide the services you have requested.
We process your identity documents and personal information to verify your age (confirming you are 21 years or older), confirm your identity and residential address, comply with KYC and AML regulations, prevent fraud, money laundering, and terrorist financing, detect and prevent multi-accounting and bonus abuse, and fulfill our legal obligations under applicable gaming and financial regulations. This processing is necessary to comply with legal obligations to which mona4d is subject.
We share your payment information with trusted third-party payment processors (banks, e-wallet providers, and payment gateways) to process deposits and withdrawals, verify the ownership of payment accounts, prevent fraudulent transactions and chargebacks, reconcile financial records, and generate tax documentation where required. This processing is necessary to perform our contract with you and to comply with legal obligations.
We analyze your device data, IP addresses, betting patterns, and account activity to detect and prevent fraudulent activity, identify suspicious behavior (such as collusion, arbitrage betting, or bot usage), enforce our Terms & Conditions, protect the integrity of our games and betting markets, and safeguard other users and the platform from harm. This processing is based on our legitimate interest in maintaining a secure and fair gaming environment.
We use your contact information and communications data to respond to your support inquiries and complaints, provide account assistance and technical troubleshooting, send important account notifications (such as deposit confirmations, withdrawal approvals, or account security alerts), and communicate changes to our policies or services. This processing is necessary to perform our contract with you and to fulfill our legitimate interest in providing effective customer service.
With your consent or where permitted by law, we may use your personal data to send you promotional offers, bonuses, and news about mona4d products and services via email, SMS, or push notifications, personalize your experience on the platform (such as recommending games or betting markets based on your preferences), conduct market research and user surveys, and analyze the effectiveness of our marketing campaigns. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe link in our emails.
We analyze aggregated and anonymized user data to understand how users interact with the mona4d platform, identify areas for improvement, develop new features and products, optimize platform performance and user experience, and monitor key business metrics. This processing is based on our legitimate interest in improving our services and remaining competitive.
mona4d does not sell your personal data to third parties. We share your data only in the limited circumstances described below:
We share personal data with trusted third-party service providers who assist us in operating the mona4d platform, including payment processors (Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata; and e-wallet providers such as OVO, DANA, GoPay, ShopeePay, LinkAja), game providers and software vendors (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others), identity verification and KYC service providers, cloud hosting and infrastructure providers, customer support platforms, email and SMS communication services, and analytics and marketing tools. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
We may disclose your personal data to law enforcement agencies, regulatory bodies, government authorities, or courts when required by law, in response to a valid legal request (such as a subpoena, court order, or warrant), to comply with regulatory obligations (such as AML reporting requirements), to protect the rights, property, or safety of mona4d, our users, or the public, or to detect, prevent, or address fraud, security issues, or technical problems. We will notify you of such disclosures where legally permitted.
If mona4d is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your personal data may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and inform you of any choices you may have regarding your data.
We may share your personal data with other third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or authorize us to share data with a partner service.
mona4d takes data security seriously and implements a comprehensive range of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While we implement strong security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account. If you suspect unauthorized access to your account, please contact our customer support team immediately.
mona4d retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and prevent fraud. Specific retention periods include:
After the applicable retention period expires, your personal data will be securely deleted or anonymized such that it can no longer be associated with you.
As a user of the mona4d platform, you have the following privacy rights regarding your personal data:
To exercise any of these rights, please contact our customer support team via live chat or email at [email protected] (displayed as plain text). We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests to ensure data security.
mona4d uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience on the platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.
Most web browsers allow you to control cookies through their settings. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Please note that blocking or deleting cookies may affect your ability to use certain features of the mona4d platform. For more information about managing cookies, please refer to your browser's help documentation.
mona4d is strictly an adults-only platform. You must be at least 21 years of age to register an account or use any part of our service. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal information to mona4d, please contact our customer support team immediately.
The mona4d platform is operated from servers located outside of Indonesia. By using the platform, you acknowledge and consent to the transfer of your personal data to countries that may have different data protection laws than Indonesia. When we transfer data internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. If you have questions about international data transfers, please contact our customer support team.
mona4d reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes to this policy will be communicated to you via email, prominent notice on the platform, or notification upon your next login. The "Last Updated" date at the bottom of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the mona4d platform after any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy, our data practices, or your personal data, please contact us through the following channels:
We aim to respond to all privacy inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction.
This Privacy Policy was last updated on January 1, 2026, and is effective immediately for all users. By continuing to use the mona4d platform after this date, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Industry-leading security measures safeguarding your personal information every day.
Every connection to mona4d is protected by bank-grade 256-bit TLS encryption. Your data is encrypted in transit and at rest, ensuring that sensitive information such as passwords, payment details, and identity documents remain secure from unauthorized access.
Enhance your account security with optional two-factor authentication (2FA). When enabled, you'll need both your password and a time-based verification code from your mobile device to log in, adding an extra layer of protection against unauthorized access.
mona4d will never sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used exclusively to provide, secure, and improve our services, and is shared only as described in this Privacy Policy.
Your personal data is stored on secure servers with restricted physical and digital access. Our infrastructure is monitored 24/7 by security operations teams, and all access to data is logged and audited to detect any unauthorized activity.
We retain your data only as long as necessary for the purposes outlined in this policy and to comply with legal obligations. After the retention period expires, your data is securely deleted or anonymized to protect your long-term privacy.
Exercise your privacy rights easily through your account dashboard or by contacting our support team. Request data access, rectification, deletion, or export at any time. We respond to all privacy requests within 30 days, as required by international data protection standards.
Our data protection team is here to help. Contact us via live chat or email to discuss your privacy concerns, exercise your data rights, or learn more about how we protect your information.