By creating an account and using the mona4d platform, you agree to be bound by these Terms & Conditions. Please read this legal agreement carefully before registering.
These Terms & Conditions constitute a legally binding agreement between you (the "Player", "User", "Member", or "you") and mona4d (the "Company", "Platform", "Operator", "we", "us", or "our"). By accessing, registering, or using any part of the mona4d platform, you acknowledge that you have read, understood, and agree to be bound by all terms set forth in this document, as well as our Privacy Policy and Responsible Gaming guidelines. If you do not agree with any provision of these Terms, you must not use the mona4d platform.
For the purposes of this agreement, the following terms shall have the meanings specified below:
To register and maintain an account on the mona4d platform, you must meet all of the following eligibility criteria at all times:
You must be at least 21 years of age. mona4d strictly prohibits underage gambling. By registering an account, you represent and warrant that you are 21 years of age or older. The Company reserves the right to request proof of age at any time, and accounts found to be held by individuals under the age of 21 will be immediately suspended, all funds forfeited, and all winnings voided.
You must be a resident of Indonesia. mona4d is designed and operated specifically for the Indonesian market. Registration from outside Indonesia may be permitted at the Company's sole discretion, but all users agree that they are solely responsible for ensuring compliance with local laws and regulations in their jurisdiction of residence. mona4d does not accept players from jurisdictions where online gambling is explicitly prohibited by law.
You must have the full legal capacity to enter into a binding contract under the laws of your jurisdiction. You must not be legally incapacitated, under guardianship, or subject to any legal restriction that would prevent you from entering into this agreement. By registering, you confirm that you are acting on your own behalf and not on behalf of any other person or entity.
Each User is permitted to hold only one account on the mona4d platform. Multiple accounts registered by the same individual — whether using different email addresses, phone numbers, payment methods, or personal details — are strictly prohibited. If the Company detects duplicate accounts, all such accounts will be closed, balances forfeited, and any winnings declared void. The Company reserves the right to withhold withdrawals pending investigation of suspected multi-accounting.
You must not use the mona4d platform if you are employed by the Company, affiliated with the Company, or a close relative of anyone employed by or affiliated with the Company. The Company reserves the right to void bets and close accounts in cases where conflicts of interest are identified.
To use the mona4d platform, you must complete the account registration process by providing accurate, current, and complete information, including but not limited to: full legal name (as it appears on your KTP National ID), date of birth, residential address, email address, mobile phone number, and preferred currency (IDR). You agree that all information provided during registration is true and accurate. Providing false, misleading, or incomplete information is grounds for immediate account suspension.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party. You are fully responsible for all activity conducted through your account, whether authorized by you or not. If you suspect unauthorized access to your account, you must notify mona4d customer support immediately via live chat or email at [email protected].
mona4d operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) policies. Before processing your first withdrawal, the Company will require you to submit proof of identity (a clear color scan or photograph of your KTP National ID card), proof of address (a recent utility bill, bank statement, or government document showing your name and residential address, dated within the last three months), and a selfie photograph holding your ID card. Additional documentation may be requested at the Company's discretion. Accounts that fail to complete KYC verification within 30 days of the first withdrawal request may be suspended until verification is completed.
You must keep your account information accurate and up to date. If your residential address, email address, phone number, or payment method details change, you must update your account information immediately through the account settings panel or by contacting customer support. Failure to maintain accurate account information may result in delays to withdrawal processing or account suspension.
mona4d accepts deposits and withdrawals via all major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are processed in Indonesian Rupiah (IDR). The Company reserves the right to add, remove, or temporarily suspend any payment method without prior notice.
Minimum deposit amounts vary by payment method and are published on the deposits page. There is no maximum deposit limit unless imposed by your financial institution. All deposits must originate from a bank account or e-wallet registered in your own legal name. Third-party deposits (deposits made from accounts not registered in your name) are strictly prohibited and will be rejected. If a third-party deposit is detected, the funds will be returned to the originating account, and your mona4d account may be suspended pending investigation.
Withdrawal requests are processed within 1 to 24 hours for fully verified accounts. Withdrawals may only be made to bank accounts or e-wallets registered in your own legal name and matching the name on your mona4d account. You must have completed KYC verification before your first withdrawal can be processed. Minimum withdrawal amounts and maximum daily/weekly/monthly withdrawal limits are published on the withdrawals page and may vary by payment method and account VIP tier.
To comply with anti-money laundering regulations, all deposits must be wagered at least once (1x turnover requirement) before a withdrawal can be processed. For example, if you deposit IDR 100,000, you must place at least IDR 100,000 in total bets before requesting a withdrawal. Bets that are voided, cancelled, or settled as a push do not count toward turnover. This requirement applies to all deposits, regardless of whether a bonus was claimed.
mona4d does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may impose transfer fees or processing charges. Any such fees are the sole responsibility of the User. Currency conversion fees do not apply, as all transactions are processed in IDR.
The Company is not responsible for delays caused by third-party payment processors, banking system downtime, or Indonesian public holidays (including Idul Fitri, Idul Adha, Nyepi, Christmas, New Year's Day, and Indonesian Independence Day). If a withdrawal request is declined by your bank or e-wallet provider, the funds will be returned to your mona4d account balance, and you will be notified via email. If you experience persistent issues with a withdrawal, please contact customer support for assistance.
mona4d offers various bonuses and promotional offers, including welcome bonuses, deposit match bonuses, cashback promotions, loyalty rewards, and seasonal campaigns. All bonuses are subject to specific terms and conditions, including minimum deposit requirements, wagering (rollover) requirements, maximum bet limits, game restrictions, and expiry dates. These terms are published on the promotions page at the time the bonus is offered and form part of this agreement.
Unless stated otherwise, all bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount (e.g., "10x wagering" means the bonus amount must be wagered ten times before withdrawal). Wagering requirements must be completed within the validity period specified in the promotion terms. If wagering is not completed within the validity period, the bonus and any associated winnings will be forfeited.
mona4d strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, coordinated betting with other users to exploit bonus terms, using automated software or bots to place bets, placing bets on both sides of the same market (arbitrage betting), or any other activity deemed by the Company to constitute unfair exploitation of promotional offers. Users found to be engaging in bonus abuse will have all bonuses and associated winnings voided, accounts suspended, and may be permanently banned from the platform.
The Company reserves the right to cancel, modify, or withdraw any bonus or promotion at any time, with or without prior notice, for any reason, including suspected fraud, abuse, technical errors, or changes in business strategy. In the event of a promotion cancellation, any bonus funds and associated winnings may be removed from affected accounts.
All bets placed on the mona4d platform are final once confirmed. You are responsible for ensuring that all bet details (selection, stake amount, odds, bet type) are correct before submitting the bet. The Company will not cancel or amend bets after they have been confirmed, except in cases of obvious technical error or where required by law.
The Company reserves the right to refuse, reject, or limit any bet at any time, for any reason, including but not limited to: suspected fraudulent activity, technical errors, odds errors, violation of maximum bet limits, or where acceptance of the bet would expose the Company to unacceptable risk. If a bet is rejected, the stake will be returned to your account balance.
All bets are settled based on the official result of the relevant event as determined by the governing sports body or game provider. For football matches, the result at the end of regular time (90 minutes plus injury time) applies unless the bet specifically refers to extra time or penalty shootouts. For togel draws, results are based on the official draw outcome published by the relevant lottery authority. For live casino games, results are determined by the game software provider and are considered final.
If a sporting event is cancelled, postponed by more than 48 hours, or otherwise declared void, all bets on that event will be voided and stakes returned to player accounts. Exceptions apply to specific bet types (e.g., "To Qualify" bets) where the outcome is already determined. For togel draws, if a scheduled draw is cancelled or postponed, all bets on that draw will be voided.
The Company reserves the right to impose maximum payout limits on certain bet types, events, or user accounts. Maximum payout limits are published on the platform and may vary by sport, event, market, or VIP tier. Winnings exceeding the maximum payout limit will be reduced to the maximum allowable amount.
If the Company identifies an obvious error in odds, bet acceptance, or bet settlement (such as odds displayed as 1000.00 when the correct odds were 10.00), the Company reserves the right to void affected bets or adjust settlements to reflect the correct outcome. Users will be notified of any such corrections, and adjusted funds will be reflected in account balances.
mona4d is strictly an adults-only platform. You must be at least 21 years of age to register, deposit, or place bets. The Company takes underage gambling extremely seriously and employs age verification measures during the KYC process. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gambling websites.
Gambling should be treated as a form of entertainment, not as a way to make money or solve financial problems. You should only gamble with money you can afford to lose. If gambling is no longer fun or is causing stress, financial hardship, or relationship problems, please seek help immediately.
mona4d provides a comprehensive suite of responsible gaming tools accessible directly from your account settings, including: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (temporary account suspension for 24 hours, 7 days, or 30 days), and permanent self-exclusion. Once a limit or self-exclusion is activated, it cannot be reversed during the chosen period. For assistance with responsible gaming tools, please contact our support team.
If you believe you have a gambling problem, please contact a professional support organization. While mona4d does not directly provide counseling services, we encourage users to seek help from qualified professionals. Our customer support team can provide guidance on accessing responsible gaming tools and may refer users to appropriate external resources. Full information is available on our Responsible Gaming page.
All content on the mona4d platform, including but not limited to text, graphics, logos, images, software, audio, video, game interfaces, and trademarks (collectively, the "Content"), is the property of mona4d or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works of any Content without the express written permission of mona4d. Unauthorized use of the Content may violate copyright, trademark, and other laws and is grounds for immediate account termination.
mona4d strives to provide continuous, uninterrupted service, but the Company does not guarantee that the platform will be available at all times or free from errors, bugs, or technical issues. The platform may be temporarily unavailable due to scheduled maintenance, system upgrades, server failures, internet connectivity issues, or force majeure events (including natural disasters, war, civil unrest, or acts of government). The Company is not liable for any loss, damages, or inconvenience caused by service interruptions.
The mona4d platform and all services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the platform will meet your requirements or that the results obtained from use of the platform will be accurate or reliable.
To the maximum extent permitted by law, mona4d, its officers, directors, employees, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or loss of goodwill, arising out of or in connection with your use of the platform, even if the Company has been advised of the possibility of such damages. In no event shall the Company's total liability to you for all damages, losses, and causes of action exceed the amount you have deposited into your mona4d account in the three months immediately preceding the event giving rise to the liability.
The mona4d platform integrates third-party services, including game providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.), payment processors, and sports data feeds. The Company is not responsible for the performance, accuracy, availability, or security of these third-party services. Your use of third-party services is subject to the terms and conditions of those third parties, and you agree that the Company has no liability for any issues arising from third-party services.
You may close your mona4d account at any time by contacting customer support via live chat or email. Before closing your account, you must withdraw all remaining funds from your account balance. Any active bonuses will be forfeited upon account closure. Once your account is closed, you will no longer have access to your transaction history, betting history, or account information. Account closure is permanent and cannot be reversed.
The Company reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, for any reason, including but not limited to: violation of these Terms & Conditions, suspected fraud or criminal activity, failure to complete KYC verification, bonus abuse, multi-accounting, chargebacks or payment disputes, abusive behavior toward customer support staff, or where continued provision of service would expose the Company to legal, regulatory, or financial risk. If your account is closed by the Company, any remaining account balance (excluding forfeited bonuses) will be returned to you after deduction of any amounts owed to the Company.
Accounts that remain inactive (no login, deposit, or bet activity) for a continuous period of 12 months or more may be classified as dormant. The Company reserves the right to charge a dormant account maintenance fee of IDR 50,000 per month on dormant accounts with a balance remaining. You will be notified by email before any dormant account fees are applied. To avoid dormant account fees, simply log in and place a bet, or withdraw your remaining balance.
These Terms & Conditions and any disputes arising out of or in connection with your use of the mona4d platform shall be governed by and construed in accordance with international commercial arbitration principles and the laws of the jurisdiction in which mona4d holds its operating license. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
In the event of any dispute arising out of or in connection with these Terms & Conditions, you agree to first attempt to resolve the dispute informally by contacting mona4d customer support. If the dispute cannot be resolved informally within 30 days, either party may refer the dispute to binding arbitration conducted in accordance with international arbitration rules. The language of arbitration shall be English. The arbitrator's decision shall be final and binding on both parties.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against mona4d.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require assistance with any aspect of the mona4d platform, please contact our customer support team:
For inquiries specifically related to responsible gaming, KYC verification, or legal matters, please clearly indicate the subject in your email or live chat message to ensure your query is routed to the appropriate specialist team.
These Terms & Conditions were last updated on January 1, 2026, and are effective immediately. mona4d reserves the right to modify, amend, or update these Terms at any time, with or without prior notice. Material changes will be communicated to users via email or prominent notice on the platform. Your continued use of the mona4d platform after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically to stay informed of any changes.
Our customer support team is available 24/7 to answer any questions about these Terms & Conditions, your account, or any aspect of the mona4d platform.